Privacy Policy
Last updated: 15 July 2024.
1. Introduction
VIP English Coach (“VIPEC”, “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website https://students.vipenglishcoach.com/privacy-policy/ (the “Site”) and tell you about your privacy rights and how the law protects you.
2. Important Information and Who We Are
2.1. Purpose of this privacy policy
This privacy policy aims to give you information on how we collect and process your personal data through your use of this Site, including any data you may provide through this Site when you sign up for our courses or services.
2.2. Controller
VIPEC is the controller and responsible for your personal data. If you have any questions about this privacy policy, please contact us using one of the methods available on our Contact page.
2.3. Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. This version was last updated on the date stated at the top of this policy. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
2.4. Third-party links
This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
3. The Data We Collect About You
3.1. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
a) Identity Data: first name, last name, username or similar identifier, title, gender, date of birth, province and city.
b) Contact Data: billing address, delivery address, email address and telephone numbers.
c) Financial Data: payment card details (processed securely through our payment processor).
d) Transaction Data: details about payments to and from you and other details of products and services you have purchased from us.
e) Technical Data: internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
f) Profile Data: your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
g) Usage Data: information about how you use our Site, products and services.
h) Marketing and Communications Data: your preferences in receiving marketing from us and our third parties and your communication preferences.
3.2. We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.
4. How We Collect Your Personal Data
4.1. We use different methods to collect data from and about you including through:
a) Direct interactions.
b) Automated technologies or interactions.
c) Third parties or publicly available sources.
5. How We Use Your Personal Data
5.1. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
a) Where we need to perform the contract we are about to enter into or have entered into with you.
b) Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
c) Where we need to comply with a legal obligation.
5.2. Purposes for which we will use your personal data:
a) To register you as a new member.
b) To process and deliver your order.
c) To manage your relationship with us.
d) To improve our website, products/services, marketing or customer relationships.
e) To recommend products or services which may be of interest to you.
5.3. Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
6. Disclosures of Your Personal Data
6.1. We may share your personal data with the parties set out below for the purposes set out in Section 5 above:
a) Service providers acting as processors who provide IT and system administration services.
b) Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors, and insurers.
c) Regulators and other authorities acting as processors or joint controllers who require reporting of processing activities in certain circumstances.
6.2. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
7. International Transfers
7.1. We may transfer your personal data outside the Republic of South Africa for web hosting and other reasons related to service delivery, financial transactions, etc.
8. Data Security
8.1. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.
8.2. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
9. Data Retention
9.1. We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
9.2. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
10. Your Legal Rights
10.1. Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
a) Request access to your personal data.
b) Request correction of your personal data.
c) Request erasure of your personal data.
d) Object to processing of your personal data.
e) Request restriction of processing your personal data.
f) Request transfer of your personal data.
g) Right to withdraw consent.
10.2. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
10.3. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
11. Changes to the Privacy Policy
11.1. We may update our privacy policy from time to time. We will provide notice of such changes by updating the date at the top of this Privacy Policy and by maintaining a current version of the Privacy Policy at https://students.vipenglishcoach.com/privacy-policy/.
11.2. Your continued use of the Site after any such changes constitutes your acceptance of the new Privacy Policy.
12. Contact Information
12.1. If you have any questions about this Privacy Policy, please contact us using one of the methods available on our Contact page.
By accessing and using this Site, you confirm that you have read, understood, and agree to be bound by our Privacy Policy.